FAQ — Fiat Withdrawal

• General Information
• Withdrawal Method Related
• Order Related

 

 

 

General Information

Which fiat currencies are supported for Fiat Withdrawal?

Only the EUR currency is supported for Bybit (powered by SATOS) users. You can find the list of supported currencies for fiat deposit by going to the Fiat Withdrawal page.

 

 

 

On the App, please go to the Assets tab and tap on Withdraw, then switch to the Fiat section to access the list of supported options. 

 

 

 

 

Are there any fees associated with Fiat Withdrawal?

There may be fees associated with your fiat withdrawal depending on the fiat currency and payment method selected. You can find the relevant fee rates applied for each fiat currency and payment method by going to the Fiat withdrawal page and selecting the fiat currency of your choice.

 

 

 

On the App, go to the Assets tab and tap on Withdraw, then switch to Fiat section. Then, tap on the Fiat currency and refer to the associated fees for each payment method.

 

 

 

 

How long does it take for fiat currencies to be credited to my bank account?

The processing time can be different depending on the fiat currency and payment method selected. You can find the estimated processing time for each fiat by going to the Fiat withdrawal page and selecting the fiat currency of your choice. Please also read through the tips next to the order window for more details. 

 

 

 

On the App, go to the Assets tab and tap on Withdraw, then switch to Fiat section. Then, tap on the Fiat currency and refer to the associated processing time for each payment method. 

 

 

 

 

Are there any requirements for Fiat Withdrawal?

Yes. There are the following requirements:

1. Email Authentication

2. Google Two Factor Authentication

3. Individual KYC Verification / Business KYC Verification

4. Make a Fiat Deposit with the intended withdrawal bank account

 

Note: 

— There is a withdrawal limit for different account's KYC and VIP levels.

 

 

 

What is the fiat withdrawal limit applied on my account?

The minimum and maximum withdrawal amounts per transaction are indicated in the order zone. 

 

 

Withdrawal limits will also be applied based on your account’s KYC and VIP levels. Please refer to the table below for more information.

 

 

Notes:

— All fiat withdrawal limits shall follow USD equivalent value.

— The accumulation of the transaction amount will be calculated from Monday, 00:00 AM UTC to Sunday, 23:59 PM UTC for the weekly total.

— The accumulation of the transaction amount will be calculated from the first day of the month, 00:00 AM UTC to the last day of the month, 23:59 PM UTC for the monthly total.

— Advanced Identity Verification is required if the accumulated fiat withdrawal exceeds 5,000 USD equivalent value.

— Additional verification may be requested even before reaching the limit due to risk control, and the review is expected to take up to 2 working days.

 

 

 

What should I do if I encounter issues during the withdrawal process?

If you encounter any issues with your fiat withdrawals, kindly submit a case via this link and provide the information accordingly. Once the case is submitted, you will receive an automated email with your case number. Our customer support will reach out to you within 1-2 working days. 

 

To learn more about how to withdraw fiat currency, please refer to the available articles for each currency here.

 

 

 

Can I cancel my withdrawal order?

No, your fiat withdrawal request cannot be canceled once it is submitted successfully.

 

 

 

 

 

Withdrawal Method Related

How to add a fiat withdrawal account for each payment method?

If you have previously made a deposit using the same payment method, the account will be automatically added to the withdrawal account option list. Otherwise, you may click "Add an account". Please ensure that the information you provide, such as name, IBAN and bank account information, matches the Bybit KYC information.

 

Note: The withdrawal accounts added are unique to the specific fiat currency and will not be added to the same payment method of other currencies.

 

If you have previously made a deposit using a payment method, the same account will automatically be added to the list of withdrawal account options if it is supported for withdrawal. The following table illustrates the differences among each withdrawal method.

 

 

Notes:

— For detailed guidelines on withdrawal, please refer to the guides here.

— The withdrawal accounts added are unique to the specific fiat currency and it will not be added to the same payment method of other currencies.

— Currently, you can only link up to one withdrawal account and the withdrawal account can only be linked to one Bybit UID. 

— If your bank account is already linked to another UID, you will need to unlink it from that UID before using it. 

— The application review for adding a new withdrawal account takes 3-5 business days. You will be notified about the application result via email. Once the account is successfully created, you would not be required to verify for deposit.

— Kindly ensure that the information you provide, such as names and IBAN information, matches the Bybit KYC information. 

 

 

 

How many fiat withdrawal accounts can I add for each payment method?

The number of withdrawal accounts that can be added for each fiat currency varies according to the payment method. 

 

 

Note: The payment method examples provided above are given for illustrative purposes only. Based on your country of residence and the service providers’ availability, not all payment methods will be accessible.

 

 

 

Why was I asked to submit documents in order to withdraw?

If the channel is unable to recognize your withdrawal information, you will be asked to upload documents for manual review. The review process will take 48 hours. Alternatively, you may also find the submission portal here. The review will take up to 48 hours.

 

 

 

How to remove my fiat withdrawal account from the option list?

Only invalid withdrawal accounts that have a “bin” symbol can be removed. Otherwise, once the account is successfully added, it cannot be removed.

 

 

 

 

 

 

 

 

Order Related

Where can I view my fiat withdrawal history?

To view your fiat withdrawal history, please click on Orders in the upper right corner of the Fiat Withdrawal page.

 

 

 

On the App, please go to the Assets tab and tap on Withdraw, then switch to Fiat → select any of the fiat → tap on the page icon.

 

 

 

 

How to increase the success rate of your fiat withdrawal?

The beneficiary details must align precisely with your Bybit KYC details. Using third-party accounts for payment transfers is strictly prohibited. Please ensure that the recipient information, such as full name and IBAN, consistently matches the details provided in your Bybit KYC. Otherwise, it may cause the withdrawal to fail and further review is required. Please note that the review may take 7-14 working days.

 

 

 

Why does my fiat withdrawal order show "Processing"?

If your fiat withdrawal order has passed the processing time indicated and is still being processed, this usually means the service provider has not returned the status of the withdrawal order. In this case, we would need to check with the service provider. Please submit a request here. Kindly be informed that the investigation may easily take up to 7-14 business days, as communication with external parties is involved.