FAQ - Bybit (powered by SATOS) Card Rewards

• Rewards Points
• Rewards Market
• Auto Cashback

 

 

 

 

Rewards Points

How can I earn the Rewards Points?

You can earn Rewards Points when making payments using and Bybit (powered by SATOS) Card. Please note that only payments made to a merchant or purchases on the Bybit (powered by SATOS) Partner Website are eligible to earn the Rewards Points. 

 

 

 

How is spending calculated?

Your total monthly spend across Bybit (powered by SATOS) Card is aggregated to determine your tier and cashback. 

 

 

 

After making a transaction using my Bybit (powered by SATOS) Card, when can I expect to receive my Rewards Points?

Under normal circumstances and if the account is in good standing order, you can typically expect to receive your Rewards Points within 3 calendar days.

 

 

 

What Bybit (powered by SATOS) Card transactions are not entitled to the Rewards Point?

The following are not eligible for Rewards Points on the Bybit (powered by SATOS) Card:

1. Fees: Any fees or charges, including but not limited to annual card fees, service fees, administrative fees, as well as other miscellaneous fees and charges.

2. Refund Considerations: Any amount charged to your Bybit (powered by SATOS) Card that is subsequently canceled, voided, refunded, or reversed.

3. ATM Withdrawal: Any ATM withdrawal request made with Bybit (powered by SATOS) Card.

4. Prepaid Cards and Specific Merchant Categories: Top-ups or funds payment to prepaid cards or accounts, including transactions classified under the following Merchant Category Codes:

• Financial Institutions – Merchandise, Services, and Debt Repayment (6012)

• Non-Financial Institutions – Stored Value Card Purchase/Load (6540)

• Specific accounts as specified by us from time to time. m. Transactions are classified under one or more of the following Merchant Category Codes:

  • Non-Financial Institutions – Foreign Currency, Non-Fiat Currency, Money Orders, Account Funding, Travelers Cheques, and Debt Repayment (6051)

  • Money Transfer (4829)

• Any other charges, fees, transactions, or payments stipulated by us from time to time..

 

Bybit (powered by SATOS) reserves the right to withhold rewards for transactions deemed ineligible or abusive.

 

 

 

Is there a difference in points accumulation between spending on a virtual card and a physical card?

There is no difference. You will accumulate the same number of points irrespective of the payment method chosen.

 

 

 

What are the trading/social media packs, and how do the rebates work?

Trading/Social Media packs offer a set of predetermined benefits to our users when they subscribe to services provided by our partners.

 

To qualify for these rebates, you must subscribe directly through the official website and complete the payment using your Bybit (powered by SATOS) Card. Find more information about Merchant Rebates on Introduction to Bybit (powered by SATOS) Card Rewards.

 

 

Why does the merchant name appear differently depending on how I use my card?

The way your transaction appears on your statement depends on how the payment is processed by the platform you're using:

 

Example:

 

• Direct Card Payment (e.g., entering card number on Netflix):

The transaction is processed directly by Netflix, so your statement will typically show "Netflix" or a similar merchant name.

 

•  Apple Pay / Google Pay (or other third-party wallets):

These platforms act as intermediaries, so the transaction might be routed through their systems. As a result, the merchant name could show up as "Apple Services," "iTunes," or another Apple-related label instead of "Netflix."

In this scenario, if the displayed merchant is not listed in our rebate program, the transaction will not be eligible for the 100% rebate.

 

 

 

Is there an expiration for my Rewards Points?

No. There is no expiration date for Rewards Points.

 

 

 

If I unlock a tier by monthly spending, how long will it last?

• The tier you unlock based on spending will remain valid until the end of the following month.

 

 

 

If I unlock a tier through my VIP level, how long will it last?

• The tier linked to your VIP level is applied immediately and stays active as long as your VIP status remains.

• If your VIP level is upgraded or downgraded, your tier will be updated instantly according to your current VIP level.

 

 

 

I’m a non-VIP or have a lower VIP level. Can I still unlock higher tiers?

• Yes. You can unlock higher tiers by meeting the monthly spending thresholds.

For example, spending $6,000 within a month will upgrade you to Tier 3 (Alpha).

 

 

 

 

 

 

 

Rewards Market

Why did my redemption on Rewards Market fail?

There are a few possible reasons that cause redemption failure. Please refer to the details below:

1. ​​Insufficient points: You may not have enough points to redeem the item you selected. You can earn points by spending with your Bybit (powered by SATOS) Card. Below are the points earned for spending in different currencies.

 

 

2. Redemption limit: There may be a limit to the number of times you can redeem a particular reward. You may see “We’ve run out of stock!” on the product you selected. Unfortunately, we do not have an exact date on when the product will be back in stock. 

3. Technical issue: There may be a technical issue preventing you from making the redemption. Please check your points balance, and redemption limit, and contact our support team by submitting a case here with your order ID, if you continue to experience issues when making redemptions.

 

 

 

Can I still redeem items with my Rewards Point if I have terminated my Bybit (powered by SATOS) Card(s)?

Yes, your Rewards Point will still be available for redemption on Rewards Market provided there is no violation of the terms and conditions.

 

 

 

Where do I find my redemption and order status records?

You may find the redemption records on Your Points Records page and the redemption order status records on the Order Page. For a step-by-step guide, please consult this article.

 

 

 

How can I get a multiplier Rewards Points?

You can earn more points by advancing your Tier level. Moving up Tier/ VIP levels will also increase your monthly maximum point capacity and cashback rate. Find more details on Bybit (powered by SATOS) Card Rewards.

 

 

 

 

 

 

Auto Cashback

Who is eligible for Auto Cashback?

Every Bybit (powered by SATOS) Card holder who enables the auto cashback button is eligible to use the cashback function regardless if you are using a virtual card lite, virtual card or physical card. 

 

 

 

Is there any minimum requirement for auto cashback from Bybit (powered by SATOS) Card?

Yes, there is a minimum of 50 points required to convert using the auto cashback.

 

 

 

What is the conversion rate on auto cashback?

The base conversion rate is 0.002 per point with a minimum number of 50 points. If there are other currencies related to the event, please check the event page/dashboard.

 

 

 

Is there any maximum limit for auto cashback from Bybit (powered by SATOS) Card?

Yes, there is a maximum limit for auto cashback from Bybit (powered by SATOS) Card for every tier. You can refer to this article to understand the monthly maximum cashback in USDT value. 

 

 

 

Is there any maximum points limit for the rewards program?

Yes. The points earned from Bybit (powered by SATOS) Card are accumulated and each tier has its points cap.

After reaching the monthly point limit, no further points can be earned within the calendar month until the tier is upgraded, which will increase the point limit. The upgrade takes effect on the next calendar day, and the new cashback rate will apply once a new transaction is made.

Note that if a VIP level upgrade takes effect immediately.

 

 

 

How long does it take to encash from point?

Reward Points will be automatically redeemed into your selected coin every 00:00 - 01:00 UTC if users have enabled the auto cashback button.

 

 

 

Where can I check my cashback record?

You can go to Points Record to find the cashback record.

 

 

 

Where does my cashback get credited?

The cashback will be credited to your Funding account.

 

 

 

What is the process for receiving cashback on Bybit (powered by SATOS) Card, and how are conversion rates handled?

Cashback is processed daily with conversion rates set at redemption. If a token is changed or removed during transaction confirmation, cashback will be given in USDT by default.

 

 

 

When do tier upgrades happen?

The table below explains the tier upgrade timing for Bybit (powered by SATOS) Card:

 

 

 

 

How is cashback distributed and redeemed by users?

Cashback is distributed as Points, which can be redeemed manually or automatically for fiat rewards. 

• To redeem the points manually, you may go to the Reward Market to view the availability for redemption. 

• To receive the cashback automatically, you may turn on the Auto Cashback. For more information, please refer to this article. 

 

 

 

 

 

What transactions are not eligible for rewards?

 

 

Note: Bybit (powered by SATOS) reserves the right to withhold rewards for transactions deemed ineligible or abusive.